Privacy Policy — HeyHushly

1. Eligibility (18+)

HeyHushly is strictly intended for users aged 18 or older.

We do not knowingly collect or process personal data from individuals under 18 years old. If we become aware that an underage user has accessed the Service, we may suspend or terminate the account and delete associated data where appropriate.

2. Information We Collect

We may collect the following types of information:

Account Information

When you create an account, we may collect:

• Email address
• Username or display name
• Authentication and login information
• Account preferences and settings

User Content

When using the Service, we may collect:

• Chat messages and prompts
• AI conversation history
• Uploaded content or profile information
• Feedback, reports, or support requests

Payment Information

Payments are processed by Stripe. We do not store full card numbers or sensitive payment details directly on our systems.

We may receive limited billing-related information such as:

• Subscription status
• Payment confirmations
• Customer IDs
• Billing country

Technical & Usage Data

We may automatically collect:

• IP address
• Device and browser information
• Operating system
• Session activity
• Crash logs and diagnostics
• Approximate location data
• Usage analytics and interaction metrics

Cookies & Similar Technologies

We may use cookies, local storage, and similar technologies to:

• Keep users signed in
• Improve performance and security
• Remember preferences
• Analyse usage and traffic

You can control cookies through your browser settings.

3. How We Use Your Information

We may use your information to:

• Provide and operate the Service;
• Authenticate users and maintain accounts;
• Process subscriptions and payments;
• Improve AI systems and platform functionality;
• Moderate content and enforce platform rules;
• Detect fraud, abuse, spam, or security threats;
• Respond to support requests;
• Comply with legal obligations;
• Protect the safety, rights, and integrity of users and the platform.

4. AI Conversations & Moderation

Conversations with AI companions may be processed automatically by AI systems and moderation tools.

We may review or analyse conversations:

• To improve service quality and safety;
• To detect abuse, illegal content, or policy violations;
• To investigate reports or security incidents;
• To comply with applicable laws or legal requests.

You should not share highly sensitive personal information through the Service.

AI-generated conversations may be logged and retained for operational, safety, and moderation purposes.

5. Mature Content

HeyHushly may include Mature (18+) AI-generated content intended for consenting adults.

Users are responsible for enabling and using Mature features lawfully and appropriately.

We may moderate, restrict, or remove content that violates our policies, regardless of Mature settings.

6. Legal Bases for Processing (UK GDPR / GDPR)

Where applicable under UK GDPR or GDPR, we process personal data under one or more of the following legal bases:

• Performance of a contract;
• Legitimate interests;
• Consent;
• Compliance with legal obligations;
• Protection against fraud, abuse, or security threats.

7. Sharing of Information

We may share information with:

• Service providers and infrastructure partners;
• Payment processors such as Stripe;
• Hosting, analytics, moderation, or security providers;
• Law enforcement or regulators where legally required;
• Professional advisers, auditors, or insurers where necessary.

We do not sell personal data to third parties.

8. Data Retention

We retain information for as long as reasonably necessary to:

• Provide the Service;
• Maintain account functionality;
• Resolve disputes;
• Enforce our Terms;
• Detect abuse or fraud;
• Comply with legal obligations.

Deleted accounts may still have limited information retained for security, fraud prevention, legal compliance, or dispute resolution purposes.

Backups and archived logs may persist for a limited period after deletion.

9. Security

We implement reasonable technical and organisational measures designed to protect user information.

However, no online platform or storage system can be guaranteed completely secure. You use the Service at your own risk.

You are responsible for maintaining the confidentiality of your login credentials.

10. Your Rights

Depending on your location and applicable laws, you may have rights to:

• Access your personal data;
• Correct inaccurate data;
• Request deletion of your data;
• Restrict or object to processing;
• Withdraw consent where applicable;
• Request a copy of your data.

Requests may be subject to identity verification and legal limitations.

To exercise your rights, contact us at support@heyhushly.com.

11. International Data Transfers

Your information may be processed or stored in countries outside your jurisdiction, including locations where data protection laws may differ.

Where required, we take reasonable measures intended to protect transferred data in accordance with applicable laws.

12. Third-Party Services

The Service may integrate with third-party providers including payment processors, hosting providers, analytics services, and AI infrastructure providers.

Those third parties may process data under their own privacy policies and terms.

We are not responsible for third-party services, websites, or policies.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Where appropriate, we may notify users of material changes through the website, email, or within the Service.

Continued use of the Service after updates become effective constitutes acceptance of the revised Privacy Policy.

14. Contact

If you have questions about this Privacy Policy or your data, contact:

HeyHushly / XRTX

Email: support@heyhushly.com