Your privacy, clearly explained

What we collect

We collect account details (email, login provider), usage data (messages sent, feature usage), and optional profile preferences you share in the app. We also collect basic device and browser information to keep the service reliable and secure. Messages you send and AI responses are stored to provide the chat experience, including mature/18+ content where applicable.

How we use data

Data is used to provide the service, keep chats stable across sessions, improve product quality, and prevent abuse. We do not sell your personal information.

Data sharing

We share data with trusted service providers only to operate the service. These providers are bound by contractual confidentiality and security obligations.

Data processors

We use trusted third-party service providers to help operate, secure, and improve HeyHushly. These providers process data only on our instructions and only for the purposes described in this policy.

These services may include:

• Cloud hosting and infrastructure
• Authentication and account management
• Payment processing and billing
• Analytics and performance monitoring
• Email and communication delivery
• AI and language model processing

We do not sell your personal data to advertisers or data brokers.

All providers are required to implement appropriate security safeguards and comply with applicable data protection laws.

Legal basis (UK GDPR / GDPR)

We process data under these lawful bases: contract (to provide the service you request), legitimate interests (security, fraud prevention, abuse mitigation, and service reliability), and consent (for optional cookies/analytics where used).

International transfers

Some service providers may process data outside the UK/EEA. When this happens, we use appropriate safeguards to protect your information.

Data retention

Active chat logs are retained while your account is active. You can clear chat logs at any time, which hides them immediately. For safety and moderation, deleted chats may be retained for up to 30 days before permanent deletion. If you delete your account, we remove your data, subject to legal obligations.

Your rights

• Access: request a copy of your data.
• Rectification: correct inaccurate or incomplete data.
• Deletion: delete your data where applicable.
• Portability: receive your data in a usable format.
• Objection: object to certain processing.
• Restriction: limit how we process your data.
• Withdraw consent: change your mind for optional processing.

Cookies

We use essential cookies to keep you signed in and keep the service secure. We may also use optional analytics cookies to improve the product. You can manage cookie preferences in your browser or through any in-app controls we provide.

Contact

For privacy questions or requests, contact support through the app or email support@heyhushly.com.